Warranty & Service FAQ

We provide a 10-year workmanship warranty on all installations. This covers defects in installation technique, flashing work, and waterproofing. The warranty is transferable to new homeowners, adding value to your property. We stand behind our work and promptly address any warranty issues.

Manufacturer warranties vary by product. GAF shingles offer 25-year to lifetime limited warranties, with our Master Elite certification enabling 50-Year Golden Pledge coverage. James Hardie siding carries a 30-year warranty. Metal roofing often has 40-50 year warranties. We provide all warranty documentation and register products on your behalf.

Yes, we are fully licensed and insured. We hold contractor licenses in Pennsylvania (PA #PA158550) and New Jersey (NJ #13VH11744800). We carry comprehensive general liability insurance (minimum $1 million) and workers' compensation for all employees. Certificates of insurance are available upon request.

Contact us immediately—we stand behind our work. For warranty issues, we'll inspect and repair at no charge. We maintain records of all projects including material specifications. Most issues can be resolved within 1-2 weeks of reporting. Our reputation depends on customer satisfaction.

Yes, we offer maintenance services including gutter cleaning, minor roof repairs, caulking touch-ups, and annual inspections. Regular maintenance extends the life of your roof and siding. We can set up annual maintenance reminders for you.

Contact us by phone or email with your address (we keep project records). Describe the issue and include photos if possible. We'll schedule an inspection at your convenience. Valid warranty claims are repaired promptly at no charge. Our goal is to resolve issues within 1-2 weeks.

Warranty exclusions include: damage from misuse or negligence, alterations by others, failure to follow maintenance guidelines, structural issues unrelated to our work, acts of nature (unless covered by manufacturer), and normal wear and tear. Improper attic ventilation can void roofing warranties.

Our team includes GAF-certified installers, James Hardie Elite Preferred contractors, and CertainTeed SELECT ShingleMasters. We maintain OSHA safety certifications and EPA Lead-Safe certification for work on older homes. Continuous training keeps us current with best practices and new products.

Absolutely. We're proud of our work and happy to provide references from recent projects similar to yours. We have 230+ five-star reviews on Google. Our gallery shows completed projects with photos. We believe our work speaks for itself.

Yes, we provide emergency services for storm damage, active leaks, and other urgent issues. We offer 24/7 emergency response and can typically provide temporary repairs or tarping within 24 hours. Call our main number and select the emergency option for fastest response.